Shipping Policy
Domestic Shipping Policy
Shipment Processing Time
Order are processed between the hours of 9am to 2pm EST Monday thru Saturday, except on holidays - to which order will be processed the next available day on schedule. Although we strive to give the utmost service to our customers, shipping delays may be experienced due to high volumes and in this case, a delay of one to two days may be expected.
Shipping Rates & Delivery Estimates
We offer free shipping on all orders. The delivery speed and estimates are subject to change based on logistics issues, volume of orders, destination, labor issues and others. We value every phase of the process of going from our location to yours, and we also respect the workload it takes to make this happen. We will always select the fastest and most affordable method of delivery for our customers. If there is an emergency or unique circumstances; the customer may contact us directly to request such a specific accommodation - although, it would be the customer's choice and obligation to cover any additional fees associated with said request.
Shipment to PO Boxes / APO / FPO addresses
GPR Nutrition ships to all addresses within the US, US territories and APO/FPO/DPO locations.
Shipment Confirmation and Order Tracking
A shipping confirmation and tracking number will be sent to the provided email in real time when that order is shipped.
Customs, Duties and Taxes
GPR Nutrition is not responsible for any customs, duties or taxes. All fees imposed after shipping are the responsibility of the customer.
Damages
GPR Nutrition is not responsible for any damages. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by carriers. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
GPR Nutrition will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call 888-884-8334
- Or alert us at gpr@gprnutrition.com